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Our expectations

Speak Up

Are you worried about wrong doing at BT?
If so, do the right thing and speak up.

"Speak Up" is BT's confidential hotline, where people working for or on behalf of BT can share any concern or suspicion related to ethical or compliance related wrongdoing in BT.

We each have a responsibility to call out concerns relating to BT's ethics code when we feel that something is wrong, even if we're not certain about it. Speak Up provides a safe and confidential way for you to protect BT and protect yourself. Don't rely on someone else; we can't act on your concerns if we don't know about them.

"Speak Up" is hosted by an external third party, so you can be sure that you can submit your report confidentially. You can contact "Speak Up" on the web or by phone. And you can use "Speak Up" to share any concern or suspicion about ethical or compliance related wrongdoing by a BT person, or anyone working on behalf of BT (subject to local law, which you'll be told about when you contact "Speak Up").

Examples of concerns that we deal with are bribery, corruption, fraud, conflicts of interest, human rights, bullying and harassment, substance abuse, threats, theft or misuse of BT resources (including time).

When you phone "Speak Up", you'll be asked to confirm what country you are reporting from. A translator will be brought onto the call if you need one. You will also be given any advice on local restrictions for using "Speak Up", which you must keep in mind when making your report. Then you'll be able to give the "Speak Up" service agent the details of your concern.

When you use the web interface, you'll be asked to identify what country you are reporting from. You'll then be given any advice on local restrictions for using "Speak Up", which you must keep in mind when making your report. You'll then be able to fill in a simple web form to tell us about your concern.

We know it takes courage to speak up. We'll do whatever we can to support and protect you and we won't let anyone retaliate against you for sharing your concerns with us. If someone tries to deter you from speaking up that's a disciplinary offence and we'll deal with it seriously.