FAQs - iSupplier
-
How do I get access to the portal?
If you are a UK entity then contact isupplier@bt.com.
If you are a non-UK entity then contact non-uk.isupplier@bt.com. -
How do I submit my invoice?
For a guide to submitting an invoice, please refer to the iSupplier user guide.
-
How do I view my invoice?
For a guide to viewing an invoice, please refer to the iSupplier user guide.
-
How soon after submitting my invoice will I get paid?
Once your invoice has been validated and we've received the goods or services, it will be matched to the purchase order and passed for payment. The actual date on which you will be paid depends on your payment terms and whether or not you have a contract in place with us.
- Non-contracted suppliers are generally paid weekly, 42 days after we receive a valid invoice.
- Contracted suppliers should refer to their contract for payment terms.
-
Can I set up more than one user from my company?
Yes - Contact isupplier@bt.com.
-
When will I be paid?
You can find out when your invoice will be paid using iSupplier.
If you are a UK entity then click here.
If you are a non-UK entity then contact non-uk.isupplier@bt.com. -
Will I be paid sooner using iSupplier to submit my invoices?
Your usual BT terms will still apply, but using the portal means that we receive your invoices sooner!
-
How will I receive my Purchase Orders?
Once approved internally we will send your purchase order by email, unless otherwise agreed. You can also download your purchase orders using the iSupplier portal.
-
What is the status of my invoice? I submitted it using the portal.
If you can't see the invoice, it hasn't been submitted. You need to select "Submit" after saving your input. You can use the search function to call up your invoice and click "Submit".
-
Can I download a list of my invoices using the portal?
Yes, you can download in MS Excel or .csv formats.
-
Is there a mechanism for faster payments when using iSupplier Self-Key?
Yes - we offer a Supplier Financing facility via Lloyds. Read more here.