What we buy - Services
Our Services Procurement Category is led by Tim Butler
A word from Tim
Services Procurement play a crucial, strategic role for BT Group, sourcing a wide range of services required to support the smooth running of BT’s operations across the Group. Through Services procurement, BT acquires the necessary services for our employees, which in turn ensures that we are connecting customers so that they thrive in a digital world.
Our Services categories can be broadly grouped into the following key areas:
Customer Support & BPO Services
- Call centre operations (inbound/outbound)
- Customer service and technical support
- Billing and account management
- Collections and credit control
Marketing & Customer Engagement
- Advertising and media buying
- Digital marketing (SEO, SEM, social media)
- Brand strategy and creative services
- Retail and channel partner management
- Loyalty and rewards programs
- Market research and analytics
- Lead Generation & Insights
- Sponsorship
Fleet Management Services
- Vehicle leasing and maintenance
- Fuel card and expense management
- GPS tracking and telematics
- Driver safety and compliance
Facilities & Site Management
- Facilities maintenance and cleaning
- Security services (guards, surveillance)
- Office services (catering, reception)
Energy & Utilities Management
- Efficient Energy sourcing
- Power supply and backup systems.
Human Resources & Training
- Recruitment (Temporary & Permanent)
- Employee Learning & Development
- Payroll and HR outsourcing
- Health, safety, and compliance training
Legal, Regulatory & Financial Services
- Legal advisory and contract management
- Regulatory compliance consulting
- Audit and tax advisory
- Insurance and risk management
Consultancy & Professional Services
- Management consulting
- Strategy and transformation advisory
- Change management
- Project and program management
- Financial and operational consulting
Print & Document Services
- Marketing collateral printing
- Bill printing and mailing
- Document management and archiving
- Secure shredding and disposal
Travel & Hospitality Services
- Corporate travel management
- Hotel and accommodation booking
- Event and conference planning
Logistics & Supply Chain Services
- Warehousing and inventory management
- Forward and Reverse Logistics